Privacy Policy
At Payal Creation, we respect your privacy and are committed to protecting the personal information you provide when you visit or use www.payalcreation.com, create an account, place an order, subscribe to our communications, contact us or otherwise interact with our services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and the choices and rights available to you.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
About Payal Creation
Business Name: Payal Creation
Address: Bibwewadi, Pune – 411037, Maharashtra, India
Email: info@payalcreation.com
Phone: 85309 97884
Website: www.payalcreation.com
For privacy-related questions or requests, you may contact us using the details above.
Information We Collect
Depending on how you use our website, we may collect the following categories of information.
A. Information You Provide Directly
This may include:
- Name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Account/login information
- Order details
- Product preferences
- Information provided when contacting customer support
- Information provided when submitting reviews, feedback or other content
- Information provided when subscribing to newsletters or promotional communications
We only seek information that is reasonably necessary for the relevant purpose.
B. Order and Transaction Information
When you place an order, we may collect information relating to:
- Products purchased
- Order number
- Order date
- Order value
- Billing information
- Payment status
- Return, refund or exchange information
Payment card, banking and other sensitive payment information may be processed directly by our third-party payment service provider.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, which may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of access
- Website interactions
- General usage and diagnostic information
This information may be used for security, website functionality, analytics and improving our services
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality and improve your browsing experience.
Cookies may be used for purposes such as:
- Keeping items in your shopping cart.
- Remembering preferences.
- Maintaining login or session information.
- Understanding website usage.
- Improving website performance.
- Measuring marketing and advertising effectiveness.
- Providing relevant communications or advertising, where applicable.
Some cookies may be placed by third-party service providers, such as analytics, advertising, payment or social media services.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
How We Use Your Information
We may process your personal information for purposes including:
- Processing and fulfilling orders.
- Delivering products to you.
- Processing payments and refunds.
- Providing customer support.
- Communicating with you about your orders.
- Responding to enquiries and requests.
- Managing customer accounts.
- Processing returns and exchanges.
- Sending service-related communications.
- Sending marketing communications where permitted and where you have provided the required consent.
- Improving our website, products and customer experience.
- Analysing website usage and performance.
- Detecting, preventing and investigating fraud, abuse or security incidents.
- Maintaining website security.
- Complying with applicable legal and regulatory requirements.
- Establishing, exercising or defending legal claims where necessary.
Marketing Communications
If you subscribe to our mailing list or otherwise provide the necessary consent, we may send you information about:
- New collections
- Products
- Special offers
- Discounts
- Promotions
- Events
- Other Payal Creation updates
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Withdrawing consent for marketing communications will not affect the processing of personal information necessary to fulfil an existing order or comply with legal obligations.
Sharing of Personal Information
We do not sell your personal information as a commercial product.
We may share relevant information with trusted service providers where necessary to operate our business, fulfil orders or provide services to you.
These may include:
- Payment gateway/payment service providers.
- Courier and logistics companies.
- Website hosting and technical service providers.
- WooCommerce/website service providers.
- Email and communication service providers.
- Analytics and marketing service providers.
- Customer support providers.
- Professional advisers, where necessary.
- Government authorities, regulators or law enforcement agencies where required by applicable law.
We seek to ensure that service providers process information only for appropriate purposes and maintain reasonable security measures.
Payment Information
Payments made through the website may be processed by third-party payment providers.
Payal Creation does not intend to store complete credit/debit card numbers, CVV numbers, UPI credentials, banking passwords or similar payment authentication information on its own servers.
Payment information may be handled directly by the applicable payment service provider in accordance with its own privacy policy and security practices.
Delivery and Logistics Information
To fulfil your order, we may share relevant information such as your name, phone number and delivery address with courier or logistics partners.
This information is shared only to the extent reasonably necessary to deliver your order and provide related delivery services.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling orders.
- Providing customer support.
- Maintaining business and transaction records.
- Meeting legal, accounting and tax requirements.
- Resolving disputes.
- Preventing fraud and misuse.
- Protecting our legal rights.
When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are also responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorisation.
Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Request assistance regarding your personal data.
- Raise a privacy-related complaint.
Where consent is the basis for processing, you may withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Some information may need to be retained where required by law or where another lawful basis for processing applies.
To exercise an applicable privacy right, contact us at: info@payalcreation.com
Children's Privacy
Our website is intended for general audiences and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
Third-Party Websites and Services
Our website may contain links or integrations to third-party websites, services or platforms.
These may include payment providers, social media platforms, courier services, analytics services and advertising platforms.
We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
Social Media
If you interact with Payal Creation through social media platforms, the information you provide may also be processed by the relevant social media platform.
Your interactions with those platforms are governed by their own privacy policies and terms.
Advertising and Analytics
We may use third-party analytics and advertising services to understand how visitors use our website, measure campaigns and improve our marketing.
Depending on the services enabled on the website, these may include tools provided by companies such as Google or Meta.
Such services may use cookies, pixels or similar technologies to collect information about website interactions.
Data Transfers
Some third-party service providers used by Payal Creation may process information from locations outside India.
Where personal information is transferred or processed outside India, we will take such steps as are required under applicable Indian law.
Data Breach and Security Incidents
If a personal data breach occurs, Payal Creation will take appropriate steps in accordance with applicable law, including any required assessment, containment, notification or remedial action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our website or services.
- Changes in the way we process information.
- Changes to technology.
- Changes in applicable laws or regulatory requirements.
The revised Privacy Policy will be published on this page with an updated “Last Updated” date.
Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:
Payal Creation
Bibwewadi, Pune – 411037, Maharashtra, India
Email: info@payalcreation.com
Phone: 85309 97884
We will review and respond to privacy-related requests in accordance with applicable law.
Grievance / Privacy Complaints
For privacy-related complaints or concerns, please contact us at:
Email: info@payalcreation.com
Phone: 85309 97884
