Welcome to Payal Creation. These Terms & Conditions govern your use of the Payal Creation website, www.payalcreation.com, and your purchase of products through our online store.
By accessing, browsing or using this website, or placing an order through the website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
About Payal Creation
Payal Creation is an online fashion store offering ready-to-wear women's clothing and related fashion products.
Business Name: Payal Creation
Registered/Business Address: Bibwewadi, Pune – 411037, Maharashtra, India
Email: info@payalcreation.com
Phone: 85309 97884
Website: www.payalcreation.com
Use of Our Website
You may use this website for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to the website, its systems or databases.
- Interfere with the operation or security of the website.
- Copy, reproduce, distribute or commercially exploit website content without our written permission.
- Submit false, misleading or fraudulent information.
- Use another person's personal or payment information without authorisation.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and other information displayed on the website are accurate and up to date.
However:
- Actual colours may vary slightly depending on your device or screen settings.
- Minor variations in prints, patterns, embroidery, texture or finish may occur due to the nature of the product and manufacturing process.
- Product images are provided for representation and may not always reflect the exact appearance of the product under different lighting conditions.
- Measurements and size information should be checked carefully before placing an order.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.
If a product becomes unavailable after an order has been placed, we will contact you and may offer an alternative product, allow cancellation of the affected item, or provide an applicable refund.
Prices
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices, offers, discounts and promotions may be changed or withdrawn at any time without prior notice.
Any applicable taxes, shipping charges or other charges will be displayed during the checkout process, where applicable.
In the event of an obvious pricing or listing error, we reserve the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.
Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order acknowledgement by email or other communication. This acknowledgement confirms that we have received your order but does not necessarily constitute final acceptance of the order.
An order may be cancelled or declined in circumstances including, but not limited to:
- Product unavailability.
- Incorrect or incomplete product information.
- Pricing or technical errors.
- Suspected fraudulent or unauthorised transactions.
- Delivery restrictions.
- Other circumstances beyond our reasonable control.
If we cancel an order for which payment has already been received, the applicable amount will be refunded through the original payment method or another appropriate method.
Payment
Payments may be made using the payment methods made available at checkout. For eg. UPI, Credit/Debit Cards and Net Banking.
You agree that the payment information provided by you is accurate and that you are authorised to use the selected payment method.
Payments are processed through third-party payment service providers. Payal Creation does not ordinarily receive or store your complete card, banking or other sensitive payment credentials.
Shipping and Delivery
Payal Creation currently offers shipping across India, subject to service availability at the delivery address.
Estimated delivery timelines may vary depending on:
- Delivery location.
- Product availability.
- Order processing time.
- Courier availability.
- Weather, public holidays or other operational circumstances.
- Events beyond our reasonable control.
Any delivery timeline displayed on the website is an estimate and should not be treated as an absolute guarantee unless expressly stated otherwise.
Once an order has been dispatched, tracking information may be provided where available.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Shipping Delays
While we make reasonable efforts to dispatch and deliver orders within the stated timelines, Payal Creation shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, courier delays or other force majeure events.
If a significant delivery delay occurs, we will make reasonable efforts to communicate the relevant information to the customer.
Returns, Exchanges and Refunds
Returns, exchanges and refunds are subject to the Payal Creation Return & Refund Policy available on the website.
Customers should carefully review the applicable policy before placing an order.
Where a product is eligible for return or exchange, the product may be required to meet specified conditions, including being unused, unworn, unwashed, undamaged and accompanied by the original tags and packaging.
Certain products may not be eligible for return or exchange due to hygiene, product type, clearance/sale conditions or other restrictions. Such exclusions will be communicated on the relevant product page or in the Return & Refund Policy, where applicable.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights available to consumers under applicable Indian law.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, please contact us at info@payalcreation.com as soon as reasonably possible with your order details and supporting photographs/videos, where requested.
We will review the issue and, where applicable, arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Customers should retain the original product, packaging and tags until the issue has been resolved.
Cancellation of Orders
Order cancellation requests may be accepted only where the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Promotions and Discounts
From time to time, Payal Creation may offer promotional campaigns, discounts, coupon codes or special offers.
Unless otherwise stated:
- Promotions are subject to their specific terms.
- Promotional offers cannot be exchanged for cash.
- Multiple promotional codes may not be combined.
- We reserve the right to modify or withdraw an offer where permitted by applicable law.
- Products purchased under special sale conditions may be subject to specific return or exchange conditions disclosed at the time of purchase.
Intellectual Property
All content appearing on this website, including but not limited to:
- Logos and trademarks
- Product photographs
- Website graphics
- Text and descriptions
- Designs
- Videos
- Icons
- Layout and visual elements
is owned by or licensed to Payal Creation unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, copy or commercially exploit any website content without prior written permission.
15. User Reviews and Content
If you submit a review, photograph, testimonial, comment or other content to Payal Creation, you confirm that:
- The content is truthful and does not unlawfully infringe another person's rights.
- You have the necessary rights and permission to submit the content.
- The content does not contain unlawful, defamatory, abusive or misleading material.
Where permitted by law, you grant Payal Creation a non-exclusive right to use, reproduce and display such content for business, marketing and promotional purposes.
We reserve the right to remove content that violates these Terms & Conditions or applicable law.
Third-Party Services and Links
The website may use or link to third-party services, including payment gateways, courier services, analytics providers, social media platforms and other service providers.
Third-party services are governed by their own terms and privacy policies. Payal Creation is not responsible for the content, policies or practices of third-party websites or services outside our control.
Website Availability and Security
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or completely secure.
Temporary suspension may occur due to maintenance, upgrades, technical problems or circumstances beyond our reasonable control.
Limitation of Liability
To the maximum extent permitted by applicable law, Payal Creation shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or inability to use the website.
Nothing in these Terms & Conditions shall exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law, including applicable consumer protection rights.
Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold Payal Creation harmless from claims, losses, liabilities or expenses arising from your unlawful use of the website, violation of these Terms & Conditions or infringement of another person's rights.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.
Please read the Privacy Policy before using the website or providing personal information.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and any mandatory jurisdiction available to consumers, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts/authorities in Pune, Maharashtra.
Nothing in this section is intended to restrict any statutory consumer rights or remedies available under applicable law.
Changes to These Terms
Payal Creation may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable laws.
The updated version will be published on this page with a revised "Last Updated" date.
Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Payal Creation
Bibwewadi, Pune – 411037, Maharashtra, India
Phone: 85309 97884
Email: info@payalcreation.com
Website: www.payalcreation.com
